Coach area

Duration

3 months

Role

UX Designer,
IA, Wireframes, UI,
Co-research

Worked with

User Researcher, Content Designer, Product manager, Developers

Project Overview

MindGym uses behavioural science techniques to transform and bring about behaviour change in companies. This is done through live sessions, e-workouts or 1-1 coaching. Most mediums require a coach for delivery.

Coach forms an essential part of the process. Most of the current process on the coach side was manual.

‍I worked on the coach side of things. It first began with overall coach research. Once the needs and requirements were identified, the project got split into two parts. One half of it was coach onboarding and resourcing and the other part was building a new coach platform. I worked on the coach onboarding and resourcing.

Problem

There was no proper set onboarding process for coaches. There was lot of manual work for the admin.
There was no proper platform for resourcing and management of coach information which made the work of the admin difficult.

Goal

Improve the data capture process of coach details with build in validation to avoid the manual process of checking the data before it's imported into the database.
Create a coach resourcing management tool for the admin to ease the work on their side as well to be able to select the right coach for the work easily.

Research

I mapped out the current, interim and future solutions. This helped set a start for the project and come up with a site map for the coach resourcing tool.

Design

I created a user flow to show the automated and manual parts of the process. I designed the form for onboarding at first and then moved on to do the wireframes for the coach resourcing management tool. I created a few variations of wireframes and discussed with the users to which they would prefer and why. This gave me a direction for the first iteration of the design.

View prototype for coach onboarding form View prototype for coach resourcing and management tool

Usability Testing

I tested the form with the users. It was received very well. There were a few design changes which was discussed with the team and incorporated in the design.

Results

The form validation reducing manual process of checking data on the backend.
Will save a lot of time for the admin
Help in fair and right selection of coaches.

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